At Elvarose Leather, we want you to be satisfied with your purchase. This policy explains the conditions and process for returns, exchanges, and refunds.

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed
  • Be in its original condition
  • Include all original tags and packaging
  • Show no signs of wear, damage, stains, perfume, or alteration
  • Be accompanied by proof of purchase

Items that do not meet these conditions may not be accepted.

Before sending an item back, please contact our customer support team with:

  • Your full name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Clear photographs if the item is damaged or incorrect

Returns sent without prior approval may not be accepted.

The following items cannot be returned or refunded unless they arrive damaged or incorrect:

  • Custom-made or personalized products
  • Made-to-measure items
  • Altered products
  • Gift cards
  • Final-sale or clearance items
  • Items damaged through misuse or improper care

Custom-made, personalized, and made-to-measure products are created according to the customer’s selected specifications and are therefore non-returnable.

If a custom item arrives damaged, defective, or significantly different from the confirmed specifications, contact us promptly so we can review the issue.

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide clear photographs or videos showing the issue.

After reviewing your request, we may offer a replacement, repair, store credit, or refund, depending on the circumstances.

Exchanges may be available for eligible items, subject to stock availability.

The quickest way to receive another size or product may be to return the original item and place a new order after your return has been approved.

Customers are responsible for return shipping costs when returning an item due to:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Ordering the wrong product

Elvarose Leather will cover reasonable return shipping costs when the item is confirmed to be damaged, defective, or incorrectly supplied.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

We recommend using a trackable and insured shipping service when returning an item.

Elvarose Leather is not responsible for returned parcels that are lost, delayed, or damaged during transit.

Once your return is received, it will be inspected to confirm that it meets our return conditions.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Please allow approximately 5–10 business days for the refund to appear after it has been processed.

A partial refund may be offered when an item:

  • Is returned with missing packaging or tags
  • Shows minor signs of use
  • Is not returned in its original condition
  • Has been damaged for reasons unrelated to our error

We reserve the right to reject returns that do not meet the eligibility requirements.

If you have not received an approved refund, first check your bank account and contact your payment provider.

Some banks and payment providers require additional processing time before a refund appears.

If the refund still does not appear after the expected processing period, contact our customer support team.

Orders may only be cancelled before they enter processing or production.

Custom-made and made-to-measure orders cannot normally be cancelled once production has started.

If your order has already been dispatched, it must follow the standard return process.

Regularly priced products may qualify for a refund under this policy.

Items clearly marked as final sale, clearance, or non-refundable cannot be returned unless they arrive damaged, defective, or incorrect.

For return, exchange, or refund requests, contact:

Elvarose Leather
Email: [Insert Contact Email]
Website: [Insert Website URL]

Please include your order number in all return-related communications.

Effective Date: July 22, 2026